Warranty & Total Care Protection
At Digital Camera Warehouse, every purchase is supported by manufacturer warranties and your rights under Australian Consumer Law. For extra peace of mind, our DCW Total Care Packages provide priority service and preventative checks to help keep your gear performing at its best.
For information about standard manufacturer warranties and general return policies, please visit our Manufacturer Warranty & Returns Page .
DCW Total Care Packages
Total Care Package for Compact Cameras
Enjoy extended support and priority servicing for 4 years (48 months) from the date of purchase — helping keep your compact camera performing reliably for years to come.
- Priority repair service
- Annual camera check
- Repair or replacement for manufacturing defects (T&Cs apply)
Total Care Package for Mirrorless & DSLR Cameras
Extended protection and priority servicing for 7 years (84 months) from the date of purchase — giving you long-term confidence in your camera investment.
- Priority repair service
- Annual camera check
- Annual sensor clean (one per year for 7 years)
- Repair or replacement for manufacturing defects (T&Cs apply)
Total Care Package for Lenses
Added protection and priority servicing for 7 years (84 months) from the date of purchase — helping ensure your lenses stay sharp and reliable.
- Priority repair service
- Annual lens check
- Repair or replacement for manufacturing defects (T&Cs apply)
Total Care Package for Drones & Gimbals
Enjoy extra peace of mind with extended support and priority servicing for 4 years (48 months) from the date of purchase, helping keep your gear flight-ready and performance-focused.
- 4-year repair coverage for manufacturing faults (repair or replacement, T&Cs apply)
- Priority repair service to minimise downtime
Second-Hand Total Care Packages
Designed specifically for pre-owned items purchased from DCW, with priority servicing and added confidence for 24 months (subject to T&Cs).
Total Care Package for Second-Hand Lenses
Added confidence and priority servicing support for 24 months from the date of purchase.
- 2-year repair coverage
- Priority repair service
- Annual lens health check
Total Care Package for Second-Hand Mirrorless & DSLR Cameras
Priority servicing and ongoing maintenance support for 24 months — so you can focus on shooting.
- 2-year repair coverage
- Priority repair service
- Annual camera health check
- 1 professional sensor clean
Important Information
- Valid for 24 months
- Proof of purchase required
- Not for professional use
- Non-transferable
- Remaining balance applies if replaced
What’s Not Covered (Brand New & Secondhand Gear)
Total Care Packages do not cover batteries, wear and tear, accidental damage, misuse, water or dirt damage, battery leakage, or unauthorised servicing.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
How to Make a Claim
- Return the product to a DCW store or contact us.
- Provide proof of purchase.
- Provide completed Total Care documentation.
Ready to Add Total Care?
You can purchase a DCW Total Care Package directly from the Warranty tab on the relevant product page when buying your gear.
If you would like assistance selecting the right package for your camera, lens, drone or second-hand item, our team is here to help.