Warranty

For YOUR PROTECTION, all cameras and accessories are GUARANTEED purchased NEW from AUTHORISED Distributors in AUSTRALIA. All cameras and accessories supplied are covered by the standard manufacturer's Australian warranties (i.e. with Canon Australia, Sony Australia etc). This company definitely does NOT deal in ANY "grey market", "direct import" or so called "international versions" of goods. ALL cameras and accessories are sourced from authorised distribution channels with original Australian warranties.

Faulty products need to be returned to the registered supplier in AUSTRALIA for repair/replacement under warranty. Phone us on 1300 365 220 for instructions or contact the manufacturer directly. Note all returns on warranty are "return to base", i.e. are at the expense of the customer.  

What is your returns policy?
We generally do not refund, return or exchange an item once it has been purchased unless the product is faulty.  Any decision to refund or exchange an item is at our discretion.  Please contact us on 1300 365 220 to discuss.  Here is more information.